冰川体验之旅

我们在索尔黑马 冰川的停车场与您汇合， 距离雷克雅未克约164公里/101英里。 开车约2-2.5小时。 GPS: 63°31’00.48″N, 19°22’00.12W(WGS84)。

冰岛的天气是出了名的变化莫测，有时甚至让您在一天之内将四季体验个遍。

根据这种多变的天气穿衣挑战比较大，所以我们建议您分层着装。上衣最好在3至4件左右：一件薄T恤（最好是羊毛面料）贴身穿，然后一件抓绒或厚羊毛衣服，外面再一件防雨的冲锋衣。我们不建议您在行程中穿牛仔面料衣裤，因为它们受潮后会变重变冷，穿的很不舒服。轻便的登山裤、运动裤或长棉质裤子是最好的选择，外面再加一条防风防雨的外裤。我们还建议您带上太阳眼镜和防晒霜，因为就算天气乌云密布，但紫外线和阳光经过冰川的反射也可以达到很高指数。

您还需要一双牢固的登山靴，在冰川徒步行程中将冰爪附着于登山靴上。如果您没有合适的靴子或衣裤，不用担心，我们提供高质量的登山靴和防雨衣裤的租赁服务。

我们建议您参加我们的一日游或半日游时带上自己的背包，可以装一点便当或几件额外的衣服。

当然可以带相机，而且一定要带上相机。行程沿途美景不断，一定不能错过这么好的拍照机会。

当然，这个属于个人选择，我们也经常有孕妇参加我们的行程。我们建议您仔细查看我们的行程介绍和难度等级，有助于自我评估参加行程的可行性。每个孕妇的个人情况大不相同，所以与您的个人医生联系也不失为一个好主意。如果有其他问题和疑虑，请随时与我们联系。

我们所有的行程都不提供午餐，所以我们建议您自行准备午餐（尤其是历时长的行程）、点心和一瓶水（途中可以加水）。

冰爪是我们附着在登山靴底上的金属钉，让您在冰川上行走时不会滑倒。

是的，我们运营的每一个冰川行程都会有一位专业持证、经验丰富的冰川导游。

There are a few different ways you can book our trips. First of all, you can book almost all our trips right here on our website. There is a booking window on each tour page and we do recommend that you book and pay for your trip there, preferably in good time as we keep our groups small and some tours tend to sell out.

If the trip you would like to book is not bookable online, you can call our office directly, the phone number is +354 562 7000. Another way is to send us an e-mail with an inquiry through our contact form. What we need to have is your name, how many people are in your party, where you are staying, a way of contacting you either an e-mail or a phone number and what tour you are trying to book.

1. You can pay through the internet, through our website. This is by far the easiest, safest and fastest way to reserve and pay for your adventure. If you choose this way then you will receive a voucher as a confirmation via e-mail which you will need to bring with you for your trip.
2. You can pay via phone, the phone number is +354 562 7000.Please Note: However you pay, you will always get a voucher: REMEMBER TO PRINT IT OUT AND BRING IT ALONG OR MAKE SURE THAT YOU CAN SHOW IT ON YOUR ELECTRONIC DEVICE!

A booking is confirmed when you receive a confirmation email. If you think you have made a booking and have not received an email confirmation, please send us an e-mail with an inquiry through our contact form, and we will figure this out together.

We process all payments in Icelandic króna (ISK). Prices in your currency might vary slightly depending on the conversion rate set by your card issuer.

Arctic Adventures is not responsible for currency changes between different currencies.

Must of our tours have a no minimum but there is a minimum of 2 people for a few of our trips. If you are interested in a trip that has a minimum of 2 persons and are traveling solo we can take down your information and contact you if more people book the trip.

Yes, we arrange private departures on request. Most of the tours we offer can be arranged as a private tour. If you wish to have a private tour arranged you can contact us through email custom@adventures.is or phone +354 562-7000.

Please have a look at all of our private tours.

We do unfortunately not have a waiting list for our tours but feel free to check the availability sheet on our website www.adventures.is as all updates will automatically be made to the sheet listed in each tour‘s description. We also offer a lot of different adventure tours around Iceland so chances are that we will have a similar version of the tour that you were originally looking for.

If we cancel a tour you have booked with us you will receive a 100% refund. The refund process is different depending on the way you booked the tour.

If you booked the tour on our website we will start the refund as soon as we know you will not be rescheduling and you will receive a separate email with the confirmation once the refund has been processed. It can then take a few days for the amount to show back up on your bank account once the refund has been processed and we therefore ask you to patient.

If you booked the tour through a booking agent you will need to contact them to receive the refund. We will confirm with them that the tour was cancelled and the refund process will start on their end. Arctic Adventures only receives a payment when the tour has finished so do to the cancellation your payment is still with you booking agent and therefore will the refund be processed by them.

If you pay with you card via email or phone you will need to contact us the same way again to be refunded.

We can not accommodate a person that has not reached the age limit on the tour. We put great value towards the safety of our customers and the minimum age policy falls under this. The minimum age requirement is decided by our operational managers and is dependent on each activity and it‘s difficulty ratings and can, therefore, vary between tours. We ask you to try to understand that this is based on safety procedures and we can therefore unfortunately not make any exceptions to this rule.

Arctic Adventures is a part of VAKINN which is the official quality and environmental system within Icelandic tourism. VAKINN provides validation of insurance, safety and regulatory requirements which supports increased quality and safety within the tourism industry.

Our website shows the correct number of available seats left so we can unfortunately not accommodate you and your group if the number of your group extends the number of available seats left. It is unfortunately not possible to squeeze additional participants onto the departure as we have really strict policy measures as to how many participants are assigned to each guide on our tour departures. This is of course done with our customers safety in mind so we do hope that you understand.

我们建议您参加冰岛任何探险行程前都有个人健康保险。事实上，我们建议您不管何时何地旅行，都应该为自己买份优质旅行保险。我们自己作为全球旅行爱好者，良好的旅游保险为我们节省了不少金钱和烦恼。

在我们的任何探险行程开始前，团员们将收到一份安全简介，强调如何安全正确的使用行程所需装备、导游在行程中的角色及该行程中会涉及的重大风险和危险。这份安全简介还将介绍行程中的各种可预见潜在变数及团员们将如何应对。我们的导游也会简单说明对团员们在行程中的期望及一些特定问题和疑虑。

如果您有任何医疗或个人健康问题请务必在行程开始前就与您的行程领队明确沟通。如果您需要譬如哮喘吸入器之类的治疗轻微医疗状况的药品，可能的话最好能随身携带。在出发前，请务必务必告知您的导游您的健康医疗情况以及药品的存放处。

最后，像我们一直强调的，请一定根据行程提示和当日的天气情况合适着装，仔细阅读行程介绍页面的“建议携带”。