冰岛北部Dalvik的观鲸团

On the very rare occasion we do not see any whales, we will offer you the chance to revisit the same tour.

是的，在我们每一个行程中，都会有专业持证导游。除了我们的自驾行程之外。

所有导游都为英文导游。

从凯夫拉维克机场至雷克雅未克市区的车程大约为45分钟。如果您的航班延迟，请即时联系我们客服为您找到合理的解决办法。

以下两种是机场去市区比较常见的方式：

机场大巴

最经济实惠的方式是乘坐机场大巴。机场大巴会送您至市区BSI巴士中转中心，或直接送您至市区各大酒店门口。如果您在到达市区不久后就要开始我们的行程，我们强烈建议您选择BSI巴士中转站作为您的接团站点

预定机场-市区往返大巴

出租车

机场-市区最快的方式为打出租车。出租车司机可以送您至任何地点。不过冰岛的出租车价格非常昂贵。

更多信息请查看 雷克雅未克市区-凯夫拉维克机场往返

这个问题很棒。我们希望所有的团员都能在接团的第一时间到达指定地点，因为您很可能是我们接团列表上的第一位。请准时到达您和我们约定的接团地点等待您的导游。

将您的邮件地址和电话号码留给我们，以确保我们能成功接到您。

点击查看我们的雷克雅未克接团列表。

为保证您的安全，在我们的行程中是禁止饮酒的。但在行程快结束的时候，可以喝一点酒放松一下。

您的安全是我们首要考虑的！请了解，Arctic Adventures保留根据当日情况调整行程流程并/或选择不同行程路线的权利。更多详情见我们的取消政策。

我们有的。朗格冰川冰洞探险没有最小参团年龄限制，适合全家一起参与，感受冰岛冰洞带来的神奇体验。我们合作公司Special Tour运营的观鲸团一直以来都是备受带年幼孩子旅行的家庭的青睐，他们的鲸鱼行程看到鲸鱼的概率也很高（夏季高达90%以上）。 另一个不错的选择是兰德曼纳劳卡高地行，该行程带您探索部分冰岛高地及在冰岛天然温泉中沐浴（孩子们尤其钟爱温泉这一部分行程：）） 我们大部分吉普团也适合6岁以上的孩子参加。如果您只想要一个轻松而愉快的旅行体验，我们推荐黄金圈&秘密温泉之旅。

There are a few different ways you can book our trips. First of all, you can book almost all our trips right here on our website. There is a booking window on each tour page and we do recommend that you book and pay for your trip there, preferably in good time as we keep our groups small and some tours tend to sell out.

If the trip you would like to book is not bookable online, you can call our office directly, the phone number is +354 562 7000. Another way is to send us an e-mail with an inquiry through our contact form. What we need to have is your name, how many people are in your party, where you are staying, a way of contacting you either an e-mail or a phone number and what tour you are trying to book.

1. You can pay through the internet, through our website. This is by far the easiest, safest and fastest way to reserve and pay for your adventure. If you choose this way then you will receive a voucher as a confirmation via e-mail which you will need to bring with you for your trip.
2. You can pay via phone, the phone number is +354 562 7000.Please Note: However you pay, you will always get a voucher: REMEMBER TO PRINT IT OUT AND BRING IT ALONG OR MAKE SURE THAT YOU CAN SHOW IT ON YOUR ELECTRONIC DEVICE!

A booking is confirmed when you receive a confirmation email. If you think you have made a booking and have not received an email confirmation, please send us an e-mail with an inquiry through our contact form, and we will figure this out together.

We process all payments in Icelandic króna (ISK). Prices in your currency might vary slightly depending on the conversion rate set by your card issuer.

Arctic Adventures is not responsible for currency changes between different currencies.

Must of our tours have a no minimum but there is a minimum of 2 people for a few of our trips. If you are interested in a trip that has a minimum of 2 persons and are traveling solo we can take down your information and contact you if more people book the trip.

Yes, we arrange private departures on request. Most of the tours we offer can be arranged as a private tour. If you wish to have a private tour arranged you can contact us through email custom@adventures.is or phone +354 562-7000.

Please have a look at all of our private tours.

We do unfortunately not have a waiting list for our tours but feel free to check the availability sheet on our website www.adventures.is as all updates will automatically be made to the sheet listed in each tour‘s description. We also offer a lot of different adventure tours around Iceland so chances are that we will have a similar version of the tour that you were originally looking for.

If we cancel a tour you have booked with us you will receive a 100% refund. The refund process is different depending on the way you booked the tour.

If you booked the tour on our website we will start the refund as soon as we know you will not be rescheduling and you will receive a separate email with the confirmation once the refund has been processed. It can then take a few days for the amount to show back up on your bank account once the refund has been processed and we therefore ask you to patient.

If you booked the tour through a booking agent you will need to contact them to receive the refund. We will confirm with them that the tour was cancelled and the refund process will start on their end. Arctic Adventures only receives a payment when the tour has finished so do to the cancellation your payment is still with you booking agent and therefore will the refund be processed by them.

If you pay with you card via email or phone you will need to contact us the same way again to be refunded.

We can not accommodate a person that has not reached the age limit on the tour. We put great value towards the safety of our customers and the minimum age policy falls under this. The minimum age requirement is decided by our operational managers and is dependent on each activity and it‘s difficulty ratings and can, therefore, vary between tours. We ask you to try to understand that this is based on safety procedures and we can therefore unfortunately not make any exceptions to this rule.

Arctic Adventures is a part of VAKINN which is the official quality and environmental system within Icelandic tourism. VAKINN provides validation of insurance, safety and regulatory requirements which supports increased quality and safety within the tourism industry.

Our website shows the correct number of available seats left so we can unfortunately not accommodate you and your group if the number of your group extends the number of available seats left. It is unfortunately not possible to squeeze additional participants onto the departure as we have really strict policy measures as to how many participants are assigned to each guide on our tour departures. This is of course done with our customers safety in mind so we do hope that you understand.

我们建议您参加冰岛任何探险行程前都有个人健康保险。事实上，我们建议您不管何时何地旅行，都应该为自己买份优质旅行保险。我们自己作为全球旅行爱好者，良好的旅游保险为我们节省了不少金钱和烦恼。

在我们的任何探险行程开始前，团员们将收到一份安全简介，强调如何安全正确的使用行程所需装备、导游在行程中的角色及该行程中会涉及的重大风险和危险。这份安全简介还将介绍行程中的各种可预见潜在变数及团员们将如何应对。我们的导游也会简单说明对团员们在行程中的期望及一些特定问题和疑虑。

如果您有任何医疗或个人健康问题请务必在行程开始前就与您的行程领队明确沟通。如果您需要譬如哮喘吸入器之类的治疗轻微医疗状况的药品，可能的话最好能随身携带。在出发前，请务必务必告知您的导游您的健康医疗情况以及药品的存放处。

最后，像我们一直强调的，请一定根据行程提示和当日的天气情况合适着装，仔细阅读行程介绍页面的“建议携带”。