在Dalvík，您将有绝佳的机会可以偶遇巨大的座头鲸，比较常见的有白喙海豚、小须鲸、小港湾鼠海豚，甚至如果够幸运的话，还可以看到雄伟的蓝鲸。 卓越的观鲸率 在我们的行程中，看到鲸鱼或海豚的成功率高达98%，其中座头鲸占93-96%，小须鲸占30-35%，白喙海豚占30-35%，小港湾鼠海豚占30-35%，蓝鲸占2-5%。 看不到任何鲸鱼的情况为极少数，这种情况下，我们将为您免费提供再次观鲸的机会。 冰岛式海钓 像一个真正的冰岛渔民一样出海钓鱼。没有任何海钓经验也不用担心，我们会教您最好的海钓技巧，和最地道的享受新鲜北极空气的方式。 新鲜海鱼烧烤 还有什么比美味无比的冰岛式海鱼烧烤更适合为今天的奇妙旅程画上句号呢？ Dalvik的观鲸团比冰岛其他行程规模更小型，带给您更个性化、更尽兴的观鲸体验。 该行程根据季节和日期不同提供不同的发团时间，在6-8月期间每日运营4次行程。 集合地点： 极地海上行程订票中心。点击查看地图。 地点：Hafnarbraut 22, 620 Dalvik. 我们建议您在行程出发前至少20分钟到达集合地点。 建议携带： 保暖衣服（帽子手套）和冒险精神。
What if I don't see any whales on the tour?
On the very rare occasion we do not see any whales, we will offer you the chance to revisit the same tour.
我们有的。朗格冰川冰洞探险没有最小参团年龄限制，适合全家一起参与，感受冰岛冰洞带来的神奇体验。我们合作公司Special Tour运营的观鲸团一直以来都是备受带年幼孩子旅行的家庭的青睐，他们的鲸鱼行程看到鲸鱼的概率也很高（夏季高达90%以上）。 另一个不错的选择是兰德曼纳劳卡高地行，该行程带您探索部分冰岛高地及在冰岛天然温泉中沐浴（孩子们尤其钟爱温泉这一部分行程：）） 我们大部分吉普团也适合6岁以上的孩子参加。如果您只想要一个轻松而愉快的旅行体验，我们推荐黄金圈&秘密温泉之旅。
How do I book a tour with Arctic Adventures and what information do you need from me?
There are a few different ways you can book our trips. First of all, you can book almost all our trips right here on our website. There is a booking window on each tour page and we do recommend that you book and pay for your trip there, preferably in good time as we keep our groups small and some tours tend to sell out.
If the trip you would like to book is not bookable online, you can call our office directly, the phone number is +354 562 7000. Another way is to send us an e-mail with an inquiry through our contact form. What we need to have is your name, how many people are in your party, where you are staying, a way of contacting you either an e-mail or a phone number and what tour you are trying to book.
How do I pay for a tour with Arctic Adventures?
- You can pay through the internet, through our website. This is by far the easiest, safest and fastest way to reserve and pay for your adventure. If you choose this way then you will receive a voucher as a confirmation via e-mail which you will need to bring with you for your trip.
- You can pay via phone, the phone number is +354 562 7000.Please Note: However you pay, you will always get a voucher: REMEMBER TO PRINT IT OUT AND BRING IT ALONG OR MAKE SURE THAT YOU CAN SHOW IT ON YOUR ELECTRONIC DEVICE!
When is a booking for a tour with Arctic Adventures confirmed?
A booking is confirmed when you receive a confirmation email. If you think you have made a booking and have not received an email confirmation, please send us an e-mail with an inquiry through our contact form, and we will figure this out together.
What currency do you accept?
We process all payments in Icelandic króna (ISK). Prices in your currency might vary slightly depending on the conversion rate set by your card issuer.
Arctic Adventures is not responsible for currency changes between different currencies.
If I am traveling solo, can I book a trip or is there always a minimum of 2 people?
Must of our tours have a no minimum but there is a minimum of 2 people for a few of our trips. If you are interested in a trip that has a minimum of 2 persons and are traveling solo we can take down your information and contact you if more people book the trip.
Do you do private departures for any of your tours?
Yes, we arrange private departures on request. Most of the tours we offer can be arranged as a private tour. If you wish to have a private tour arranged you can contact us through email firstname.lastname@example.org or phone +354 562-7000.
Please have a look at all of our private tours.
Do you have a waiting list for tours?
We do unfortunately not have a waiting list for our tours but feel free to check the availability sheet on our website www.adventures.is as all updates will automatically be made to the sheet listed in each tour‘s description. We also offer a lot of different adventure tours around Iceland so chances are that we will have a similar version of the tour that you were originally looking for.
How does the refunding procedures work when we cancel a tour?
If we cancel a tour you have booked with us you will receive a 100% refund. The refund process is different depending on the way you booked the tour.
If you booked the tour on our website we will start the refund as soon as we know you will not be rescheduling and you will receive a separate email with the confirmation once the refund has been processed. It can then take a few days for the amount to show back up on your bank account once the refund has been processed and we therefore ask you to patient.
If you booked the tour through a booking agent you will need to contact them to receive the refund. We will confirm with them that the tour was cancelled and the refund process will start on their end. Arctic Adventures only receives a payment when the tour has finished so do to the cancellation your payment is still with you booking agent and therefore will the refund be processed by them.
If you pay with you card via email or phone you will need to contact us the same way again to be refunded.
I want to book but a member of my group has not reached the minimum age, what can I do?
We can not accommodate a person that has not reached the age limit on the tour. We put great value towards the safety of our customers and the minimum age policy falls under this. The minimum age requirement is decided by our operational managers and is dependent on each activity and it‘s difficulty ratings and can, therefore, vary between tours. We ask you to try to understand that this is based on safety procedures and we can therefore unfortunately not make any exceptions to this rule.
Arctic Adventures is a part of VAKINN which is the official quality and environmental system within Icelandic tourism. VAKINN provides validation of insurance, safety and regulatory requirements which supports increased quality and safety within the tourism industry.
The tour I am trying to book has less seats available than I need, what can I do?
Our website shows the correct number of available seats left so we can unfortunately not accommodate you and your group if the number of your group extends the number of available seats left. It is unfortunately not possible to squeeze additional participants onto the departure as we have really strict policy measures as to how many participants are assigned to each guide on our tour departures. This is of course done with our customers safety in mind so we do hope that you understand.